Scheduling

Please call our office or go to “Book Appointment” to schedule a New Person Visit.

If you are an existing patient, schedule your appointment by calling or texting us at 307.200.4948 or book online using our online scheduling link in your electronic health portal (Charm).

We have a new provider onboarding this Fall and will be able to offer more services at that time.

Before Your New Patient Appointment

A packet of intake paperwork will be sent to you via our electronic health portal. This paperwork must be completed prior to your first appointment. We understand if you are someone who struggles with technology; however, we try to be a paperless clinic and request that forms are completed online. Let us know if you do not have access to a computer or cell phone to complete this paperwork.

Upload a copy of your insurance card (both back and front) and a photo ID (e.g., driver’s license) to your patient portal or text us copies to the business phone number.

Please call the clinic if you have any questions with this process.

At Your Appointment

In person appointments Wyoming: 690 S HWY 89 Suite 201, Jackson, WY in the Mental Wellness Collaborative. Please wait in the waiting area and Sue will come out to get you.

In person appointments Idaho: Arrowhead Plaza, Suite 6, (off of Valley Centre Drive) Driggs, ID. Please wait in the lobby until Sue comes out of the suite to greet you.

Virtual appointments: You will receive a video link within 1 hour of the scheduled appointment time. The link may be found in your email (check your spam) and/or texted to you. You may also find this link in your patient portal. There is no need to enter a meeting ID or password. Your provider will join the meeting within 5-10 minutes of your scheduled appointment. If we do not see you within 5 minutes of the start of the meeting, your provider will try to reach you via email, text, or by phone. If we do not see you log in within 10 minutes of your scheduled appointment, your appointment will be cancelled and you will be charged a no show fee (amount depends on the duration of the scheduled appointment).

After Your Appointment

After you are seen at our clinic, Sue will develop a Visit Summary that outlines treatment interventions. You can find this summary in your patient portal. Please review this summary as it may contain important information. If a medication has been indicated for treatment, the prescription will be sent to your preferred pharmacy by the end of the business day that you are seen.

Our biller will submit your insurance claim within 3 business days of your visit. Be sure to share your updated insurance information with us. After 3 days, if we do not have current insurance information, we will submit an invoice for payment. If you consented to have your credit card on file charged during the intake process, we will use that credit card to charge any balances such as co-pays, etc. Please let us know if you DO NOT want your credit on file to be charged.

Prescriptions

To refill your medications:

  • Contact your pharmacy and ask them to send a refill request to this provider

  • Send a request through the patient portal

  • Call our clinic

Your provider will send your prescriptions to the pharmacy of your choice.

Please allow 4 business days for all refills to be addressed

For controlled substance medication refills, please know that our clinic policy is that patients have frequent follow-up visits with the provider prescribing. To ensure timely refills, be sure to set up follow-up appointments.

Follow-up Visits & Communication

Communication with your provider is essential to track progress, address concerns, and answer questions. Feel free to message your provider via the patient portal for quick questions. For questions about medication changes, concerns, or questions, please schedule a follow-up appointment with your provider. To schedule an appointment:

  • Log into the patient portal and schedule an appointment

  • Call the clinic and a staff member will assist you

  • If you cannot find an appointment online, please call the clinic and speak with our staff who can assist you or to put you on our waitlist.

For billing questions:

  • Send a message to our biller via the patient portal

  • Call the clinic and leave a message. Our biller will get back to you as soon as possible